Frequently Asked Questions

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You can use my online booking tool to book, change or cancel an appointment. Alternatively you can send me a message. Please refer to my cancellation policy to avoid being charged for a rescheduled or canceled appointment.

Currently, I accept cash, cheque, or preferably email transfer, for both my  in clinic and mobile services.

I am both a Registered Massage Therapist and a Certified Pedorthist (Canada). If you have insurance coverage for massage therapy and/or orthotics, these registrations allow my services to be covered. You are responsible for verifying your insurance coverage. For further info on insurance and orthotics, please see here.

Unfortunately I am unable to offer direct billing to your insurance company. I will provide you with a receipt that you can submit to your insurance company following treatment.

All of the questions that are asked on your intake form are required to be there by the College of Massage Therapists of Ontario. The information is gathered to ensure you have a safe treatment. Please fill out my online intake forms prior to your first massage.

No. I tend to offer therapeutic massage more than just relaxation, which means I typically use more pressure to reduce the tension in your muscles. I will mobilize stuck joints and use applied pressure to release trigger points (a hyperirritable spot, a palpable nodule in the taut bands of muscle and fascia). These treatments can be uncomfortable but should never be too painful or prevent you from being able to relax. In fact, if you're unable to relax, the treatment will be less effective. Communication is key and I will check in with you  while doing any deep work that may become painful.

Yes. Periodically I will check in with you regarding pressure but I endeavour to provide a relaxing and therapeutic treatment and will leave it to you to start a conversation.

Please refer to this webpage for more information about the COVID-19 precautions used in my practice.

Absolutely! Not only is it safe, but it can be an important factor in helping you feel the best possible throughout your pregnancy. Depending on how far along you are in your pregnancy, we may make some adjustments  to your treatment but I am here to help you through this journey  safely.

This depends on how you are healing but gentle work can often begin 2-3 weeks after surgery, once the incision has fully healed.

Not all treatments require lying on a table. For example, if you require treatment in a wheelchair, I can often accommodate my practice to provide treatment with you seated in your wheelchair (however, this may depend on the body area requiring treatment).

Side-lying is an alternative for those who are pregnant and anyone with physical limitations that prevents them from lying on either their back or front for extended periods of time.

No problem. During our intake we will discuss your goals and we will decide what areas of your body I will massage during that treatment. I will never treat an area of your body without consent. If you know you don't like your....(feet, hands, neck, etc.) massaged, let me know and I will note it in your file. 

Yes. New othotics can  feel a little uncomfortable at first because they may support your feet in a position that is new to them. I will go over the proper procedure for getting accustomed to your new ortotics with you before you take them home. Within a week or two, your new orthotics should not only feel comfortable but you should be noticing an improvement in whatever pain/discomfort you had been experiencing. 

Most likely. There are various styles of orthotics which are better suited for different types of footwear. During your assessment, I ask that you bring a couple of pairs of shoes with you so I can design orthotics that will be appropriate for your feet and your footwear.

It depends. My orthotics will always give you more support than the regular inserts that come in your shoes. However, depending on the type of orthotic, your weight and the amount of activity you use them for, after a couple of years you may notice that they no longer give the same amount of support as when they were new. Alternatively, you may be able to use them for over 10 years and find that they still do a great job for you. It really can vary from person to person.

If after a couple of weeks, you are not finding your new orthotics comfortable, please let me know and we will schedule an appointment for you to come in for an adjustment. Fortunately, with my 20 years of experience, this doesn't happen often, but sometimes an adjustment can be needed to fine-tune the fit of the orthotic. There is no charge for this appointment.